Privacy Policy

Last Updated: 01 November 2025

Welcome to Furrena (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how Furrena collects, uses, discloses, and protects your personal information when you visit our website or use our services related to pet grooming, training, veterinary tips, product reviews, boarding, and more.

By using our website (https://www.furrena.com), you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience.

A. Personal Information

You may provide us with personal details such as:

Name, email address, phone number, or postal address
Account credentials (if you create an account)
Payment details (for any purchases or bookings)
Pet information (e.g., pet name, breed, age, health details, or preferences)

B. Non-Personal Information

Automatically collected through cookies and analytics tools:

Browser type, operating system, and device information
IP address and approximate location
Pages viewed, time spent, and referring URLs
Usage behavior and preferences

2. How We Use Your Information

We use the information we collect to:

Deliver, personalize, and improve our services
Process bookings, orders, or payments securely
Provide pet care tips, updates, and recommendations
Communicate with you about offers, promotions, or events (only if you opt in)
Respond to inquiries and provide customer support
Ensure compliance with applicable laws and protect our rights

3. Cookies and Tracking Technologies

Furrena uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

Understand site traffic and usage patterns
Remember your preferences
Improve performance and security

You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly without them.

4. Sharing Your Information

We do not sell your personal information.

We may share information only in the following cases:

Service Providers: With trusted third-party partners (e.g., analytics, payment gateways, marketing platforms) who assist in operating our website
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In case of a merger, acquisition, or sale of assets

All partners are required to keep your data secure and use it only for authorized purposes.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse.

While we strive to protect your information, no online system can guarantee 100% security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

For U.S. and Canadian Users:

Request access, correction, or deletion of your personal data
Opt-out of marketing communications
Request a copy of your stored information

For EU and Global Users (GDPR):

Right to access, rectify, or erase your personal data
Right to restrict or object to data processing
Right to data portability
Right to withdraw consent anytime

To exercise your rights, contact us at admin@furrena.com.

7. International Data Transfers

Your information may be processed and stored in countries other than your own.

We implement adequate safeguards to ensure your data is protected according to applicable privacy regulations (including GDPR and Canadian PIPEDA standards).

8. Children’s Privacy

Furrena’s content is intended for a general audience and not directed toward children under 13 (or 16 where applicable). We do not knowingly collect personal data from minors. If such data is found, it will be deleted promptly.

9. Links to Other Websites

Our website may contain links to third-party sites. Furrena is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with a revised “Last Updated” date.